Connecting the Pittsburgh Region with One Fare Card

At a Glance

  • Client(s)
  • Port Authority of Allegheny County (PAAC)
  • Project Location(s)
  • Pittsburgh
ConnectCard makes regional travel seamless. 

To improve ease of travel for customers in the Pittsburgh region and achieve strategic revenue and service goals, the Port Authority of Allegheny County (PAAC) needed to update its fare collection approach with a centralized and automated system. The Port Authority worked with LTK to establish the Automated Fare Collection System (AFCS) project, which consisted of new fareboxes, ticket vending machines, pole-mounted smart card validators, hand held validators, and smart card point-of-sale terminals, all of which communicate with a central computer system.

LTK provided project management services, general technical assistance, procurement support, system implementation assistance, platform equipment installation design development, test oversight, and standard operating procedure development services. LTK guided a wide range of tasks in preparation for the implementation of the ConnectCard AFCS, including documentation of current policies and procedures, identification of critical system design elements, and ultimately development of a robust solution for design and deployment of the new system.

The Port Authority successfully launched the AFCS project with the new ConnectCard to its annual pass subscription holders in March 2012. The phased rollout of the full fare ConnectCard was completed with the launches of stored value ConnectCards in April 2013, and the distribution of reduced fare ConnectCards in the fall of 2013. The ConnectCard continues to be implemented at regional transit agencies to facilitate travel across all transit services in the Pittsburgh region.